Privacy Policy | AH Food

AH Food Privacy Policy

Last Updated: August 22, 2026

This Privacy Policy describes how Al Hayat Family Hotel(AH Food) ("AH Food", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use our applications, websites, APIs, customer support channels, and related services.

This Privacy Policy applies to:

• AH Food – Customer application
• AH Food Resto – Restaurant/partner application
• AH Food Go – Delivery partner application
• AH Food websites and web applications
• APIs, customer support channels, and related AH Food services

By accessing or using AH Food services, you acknowledge the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should stop using the services and contact us regarding any applicable account or data requests.

1. Company Information

App Name: AH Food

Company: Al Hayat Family Hotel (AH Food)

Privacy Contact: info@ahfood.in

Phone: +91 79903 26943

2. Intended Audience and Age Eligibility

AH Food is intended for users aged 13 years and above, including teenagers and adults.

AH Food is not designed or specifically directed toward children under 13 years of age.

Important: Users under 18 years of age should use AH Food with the involvement, supervision, or authorization of a parent or legal guardian where required by applicable law.

Certain activities may be restricted to adults aged 18 years or older, including:

• Restaurant partner registration
• Delivery partner registration
• Business onboarding
• Identity verification
• Payouts and settlements
• Bank account registration
• Other contractual or business-related activities

3. Information We Collect

The information we collect depends on which AH Food service you use, your account type, the permissions you grant, your age group, and the features you access.

3.1 Account and Profile Information

We may collect:

• Name
• Mobile phone number
• Email address
• Authentication credentials
• Profile image, where provided
• Account role
• Account preferences and settings
• Account status
• Verification information

We use this information to create, authenticate, secure, and manage your account.

3.2 Customer and Order Information

When you place or manage an order, we may collect:

• Cart items
• Restaurant selected
• Products and quantities
• Order amount
• Discounts and promotional benefits
• Delivery instructions
• Delivery address
• Order history
• Payment status
• Refund information
• Ratings and reviews
• Feedback
• Customer support information

This information is used to process and fulfill orders and provide customer support.

3.3 Restaurant Partner Information

If you register or operate as a restaurant partner, we may collect:

• Restaurant name
• Owner or authorized representative information
• Staff information
• Phone number and email address
• Restaurant address and location
• Business and compliance information
• FSSAI or other applicable registration details
• Menus and product information
• Prices
• Operating hours
• Bank or payout details
• Settlement information
• Order and transaction records
• Restaurant performance and operational information

Restaurant partner registration and related business activities may require the applicant to be at least 18 years old.

3.4 Delivery Partner Information

If you register as a delivery partner through AH Food Go, we may collect:

• Name
• Mobile number
• Email address
• Profile information
• Identity or verification information
• Vehicle information, where applicable
• Work and availability preferences
• Delivery activity
• Order acceptance and completion information
• Earnings and payout information
• Delivery performance information
• Current or recent location where required for delivery operations

Delivery partner registration may be limited to users aged 18 years or above, subject to applicable law.

3.5 Location Information

Depending on the features you use and permissions you grant, AH Food may collect approximate or precise location information.

Location may be used to:

• Find restaurants near you
• Determine service availability
• Identify your delivery location
• Calculate delivery distance
• Calculate applicable delivery charges
• Display map-based features
• Assign nearby delivery partners
• Track active deliveries
• Validate restaurant locations
• Prevent misuse or fraud
• Improve delivery reliability

Where required by the operating system, AH Food requests permission before accessing location information.

Users can control location permissions through device settings. Some features may not function correctly if required location permission is disabled.

3.6 Device and Technical Information

We may automatically collect certain technical information, including:

• IP address
• Device type
• Device identifiers
• Operating system
• Browser type
• Application version
• Device language
• Notification tokens
• Crash information
• Diagnostic information
• Performance information
• Security events
• Usage events

This information helps us operate, secure, troubleshoot, and improve AH Food services.

3.7 Payment and Transaction Information

Payments may be processed through third-party payment gateways, banks, UPI providers, wallets, or other authorized payment providers.

We may receive or retain information such as:

• Transaction ID
• Payment method type
• Payment status
• Order amount
• Refund status
• Refund reference
• Chargeback information
• Settlement information
• Payout references

AH Food does not intentionally store full debit or credit card numbers when payments are processed directly by authorized payment providers.

Payment providers process payment information according to their own privacy policies and applicable regulatory requirements.

3.8 Support and Communications

When you contact AH Food, we may collect:

• Support messages
• Complaints
• Feedback
• Chat messages
• Emails
• Documents
• Screenshots
• Call or ticket metadata
• Information submitted as part of a dispute or support request

4. How We Use Your Information

We may use personal information to:

• Create and manage accounts
• Authenticate users
• Verify customers, restaurants, and delivery partners
• Process and fulfill food orders
• Process payments and refunds
• Coordinate restaurant preparation
• Assign delivery partners
• Track active deliveries
• Calculate delivery availability and charges
• Display nearby restaurants
• Provide customer and partner support
• Resolve complaints and disputes
• Process restaurant and delivery partner settlements
• Send order notifications
• Send security and account alerts
• Send payout and settlement notifications
• Prevent fraud and unauthorized activity
• Detect misuse
• Protect users, restaurants, delivery partners, and AH Food
• Improve application performance
• Diagnose crashes and technical problems
• Analyze service usage
• Improve restaurant and delivery operations
• Provide recommendations and relevant features
• Maintain accounting and business records
• Comply with tax, legal, regulatory, and audit obligations

5. Legal Bases and Consent

Depending on applicable law and the circumstances, we may process personal information where:

• It is necessary to provide requested services;
• It is necessary to perform a contract;
• You have provided consent;
• Parental or guardian consent is required and has been obtained;
• Processing is required to comply with legal obligations;
• Processing is necessary for legitimate business interests;
• Processing is necessary to prevent fraud or misuse;
• Processing is necessary to protect users or our services; or
• Processing is necessary to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw that consent where permitted by law.

Withdrawal of consent may prevent certain features from functioning where the information is necessary to provide those features.

6. How We Share Information

AH Food does not sell personal information.

We may share information only where reasonably necessary to provide our services or comply with applicable legal requirements.

6.1 Restaurants

Information necessary to prepare and fulfill an order may be shared with the restaurant involved in the transaction.

6.2 Delivery Partners

Information necessary to complete a delivery may be provided to the assigned delivery partner.

This may include delivery location, delivery instructions, order-related information, and contact information where required.

6.3 Customers

Certain information about restaurants and assigned delivery partners may be displayed to customers as necessary to provide the service.

6.4 Service Providers

We may use third-party providers for services such as:

• Cloud hosting
• Database infrastructure
• File storage
• Payment processing
• Payout processing
• Maps and location services
• Push notifications
• SMS or OTP services
• Email communications
• Analytics
• Crash reporting
• Fraud prevention
• Security
• Customer support
• Business operations

These providers may process information only as necessary to provide their respective services and subject to applicable contractual, legal, and platform requirements.

6.5 Legal and Regulatory Disclosures

We may disclose information to:

• Courts
• Law enforcement agencies
• Government authorities
• Regulators
• Tax authorities
• Auditors
• Professional advisors
• Insurers

Such disclosures may occur where required or permitted by applicable law.

6.6 Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, reorganization, or sale of some or all business assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

Account Information

Account and profile information may be retained while your account remains active and for a reasonable period following closure for security, support, fraud prevention, dispute resolution, and legal purposes.

Transaction and Financial Records

Order, invoice, payment, payout, refund, settlement, accounting, and tax records may be retained for up to 8 years, or longer where required by applicable law.

Support Records

Support, complaint, and dispute information may generally be retained for up to 3 years, or longer while a dispute or legal matter remains active.

Security and Diagnostic Information

Security, fraud-prevention, audit, crash, and diagnostic information may be retained for a reasonable period necessary to maintain the safety and reliability of our services.

Backups

Deleted information may remain temporarily within backups for up to 90 days or another reasonable backup lifecycle before being overwritten or securely removed.

Anonymized Information

Aggregated or anonymized information that does not reasonably identify an individual may be retained for analytics, reporting, security, and service improvement.

8. Account Deletion

You may request deletion of your AH Food account and associated personal information, subject to applicable legal requirements.

You can submit an account deletion request:

• Through Help & Support within the application, where available; or
• By emailing info@ahfood.in.

We may need to verify your identity before processing a deletion request.

For users under 18, a parent or legal guardian may contact us where applicable to request review, correction, or deletion of personal information.

Deletion may be delayed or certain records may be retained when necessary because of:

• Active orders
• Pending refunds
• Unsettled restaurant or delivery partner payouts
• Chargebacks
• Fraud or security investigations
• Active complaints or disputes
• Tax requirements
• Accounting requirements
• Regulatory obligations
• Court orders or other legal requirements

9. Your Privacy Rights

Subject to applicable law, you may have the right to request:

• Access to personal information
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of information
• Restriction of certain processing
• Withdrawal of consent
• A copy or export of certain information
• Information about how personal information is processed

Requests can be submitted to info@ahfood.in.

We may verify the identity and authority of the requester before completing a privacy request.

10. Location Data and Permissions

Location is an important component of AH Food's food delivery functionality.

Customers may use location information for restaurant discovery, delivery availability, address selection, delivery calculations, and order tracking.

Restaurant partners may use location information to establish or verify restaurant locations.

Delivery partners may need location access to receive nearby delivery opportunities, navigate to restaurants and customers, and provide real-time delivery tracking.

Where background location is used, it will only be used where necessary for disclosed functionality and subject to operating-system permissions and applicable platform requirements.

We take additional care with location information relating to users who may be considered children under applicable laws or platform rules.

11. Notifications

AH Food may use device notification tokens to send:

• Order confirmations
• Order status updates
• Delivery updates
• Restaurant notifications
• Delivery partner assignments
• Account alerts
• Security notifications
• Support updates
• Payment or payout information
• Promotional notifications, where permitted

You can control notification permissions through your device settings.

12. Cookies, Analytics and Similar Technologies

Our websites and applications may use:

• Cookies
• Local storage
• Software development kits (SDKs)
• Analytics technologies
• Crash-reporting technologies
• Similar technical tools

These technologies may be used to:

• Maintain sessions
• Remember preferences
• Measure traffic
• Understand application usage
• Diagnose crashes
• Monitor performance
• Detect fraud or abuse
• Improve user experience
• Improve service reliability

Where users may be considered children under applicable law or platform requirements, we take reasonable steps to limit analytics, advertising identifiers, tracking, and SDK functionality as required.

13. Children's Privacy, Teen Users and Families Policy

AH Food is intended for users aged 13 years and above, including teenagers and adults.

AH Food is not designed or specifically directed toward children under 13 years of age.

13.1 Users Aged 13 to 17

Users between 13 and 17 years of age may use AH Food subject to applicable local laws and platform requirements.

Users under 18 should use AH Food with the involvement, supervision, or authorization of a parent or legal guardian where required.

Certain features, including restaurant partner registration, delivery partner registration, identity verification, payouts, settlements, or contractual business activities may require users to be at least 18 years old.

13.2 Children Under 13

AH Food does not knowingly permit children under 13 years of age to independently create and operate an account.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by applicable law.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to review and delete or otherwise appropriately handle that information.

13.3 Information Relating to Teen Users

AH Food takes additional care when processing information relating to users who may be considered children under applicable laws or platform requirements.

We collect only information reasonably necessary to provide food ordering, delivery, account, security, payment, support, and related services.

Where required, we take additional measures regarding:

• Personal data collection
• Precise location information
• Advertising identifiers
• Analytics technologies
• Third-party SDKs
• Personalized advertising
• Tracking technologies
• Age-appropriate content and experiences

13.4 Parents and Guardians

If you are a parent or legal guardian and believe that a child has provided personal information to AH Food inappropriately, please contact us.

Email: info@ahfood.in

Phone: +91 79903 26943

We may verify the identity and authority of the requester before processing a request involving a minor.

13.5 Google Play Families Policy

Because AH Food may be made available to users aged 13 to 17 as well as adults, we take reasonable steps to comply with applicable Google Play Families Policy requirements for users who may be considered children.

Where required, AH Food may use age-appropriate experiences, age-screening mechanisms, or other measures to distinguish between younger users and adults.

Advertising, analytics, SDK usage, location processing, data collection, and device identifier handling are intended to be configured in accordance with applicable requirements for users who may be considered children.

AH Food does not intentionally provide inappropriate content or personalized advertising to users who are considered children under applicable requirements.

13.6 Payments and Transactions for Users Under 18

Users under 18 should complete food purchases and other financial transactions only with appropriate parent or guardian involvement where required by applicable law.

Restaurant partner registration, delivery partner registration, payouts, settlements, identity verification, and other contractual or business activities may require users to be at least 18 years old.

14. Advertising and Marketing

AH Food may display restaurant offers, coupons, discounts, promotions, banners, or other marketing content.

Where advertising technologies are used, we intend to implement them subject to applicable privacy requirements, consent requirements, age-related requirements, and platform policies.

AH Food does not intentionally use personalized advertising to target users who are considered children under applicable law or Google Play requirements.

Where necessary, advertising may be contextual or otherwise limited for younger users.

Users may opt out of optional promotional communications where such an option is provided.

Transactional communications relating to orders, payments, security, refunds, account activity, or support may continue where necessary to provide the service.

15. Third-Party Services and SDKs

AH Food may integrate with third-party technologies and services, including:

• Payment gateways
• Maps and location providers
• Cloud infrastructure providers
• Notification providers
• Analytics providers
• Crash-reporting services
• Authentication providers
• Communication providers
• Fraud-prevention providers

Third-party providers may process information according to their own privacy policies and applicable legal requirements.

Where the service is used by users who may be considered children, we take reasonable steps to use and configure third-party SDKs in accordance with applicable age-related and platform requirements.

16. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Destruction
• Alteration

Security measures may include access controls, authentication, monitoring, secure communication technologies, server protections, and other reasonable safeguards.

However, no application, server, database, network, or internet transmission can be guaranteed to be completely secure.

Users should keep account credentials confidential and promptly report suspected unauthorized activity.

17. International Data Processing and Transfers

AH Food primarily operates its services in India.

Our service providers, infrastructure providers, technology vendors, or support providers may process information in India or other countries where they operate.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international processing or transfers of personal information.

18. Fraud Prevention and Platform Safety

We may process account, transaction, location, device, technical, and usage information to:

• Detect fraudulent transactions
• Prevent unauthorized account access
• Detect fake or abusive accounts
• Investigate suspicious activity
• Protect customers
• Protect restaurant partners
• Protect delivery partners
• Enforce platform rules
• Protect AH Food systems and services

Where appropriate, suspicious activity may be reviewed or reported to relevant payment providers or lawful authorities.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to AH Food services
• New features
• Changes in technology
• Changes to service providers
• Legal or regulatory requirements
• Changes to privacy or platform requirements
• Changes relating to age eligibility or child safety requirements

When this Privacy Policy is updated, the revised version will be published with a new "Last Updated" date.

Where appropriate, material changes may also be communicated through the application, website, email, notification, or other suitable channels.

20. Contact Us

If you have questions, complaints, privacy requests, account deletion requests, or concerns regarding this Privacy Policy or AH Food's handling of personal information, please contact:

Al Hayat Family Hotel (AH Food)

Email: info@ahfood.in

Phone: +91 79903 26943

For account deletion, privacy rights, or concerns involving users under 18 years of age, please use the same contact details.

This Privacy Policy applies to AH Food, AH Food Resto, AH Food Go, and related services operated by Al Hayat Family Hotel (AH Food).

© 2026 Al Hayat Family Hotel (AH Food). All rights reserved.